Refund Policy

FanHubb is a creator support platform where fans send tips, purchase Timed Access unlocks, and subscribe to plans. Due to the digital and immediate nature of these transactions, our refund policy is strictly defined below.

All tips sent to creators are final and non-refundable. This includes backing a creator in a battle, which is a tip; the rewards you get for backing are yours win or lose. When you send a tip, the transaction is processed immediately and funds are routed to the creator. Tips are a form of direct support and are not purchases of goods or services that can be returned.

We will not issue refunds for tips under any of the following circumstances:

• You changed your mind after sending
• You did not receive a response from the creator
• You are dissatisfied with the creator's content
• You accidentally sent the wrong amount

Tips used to unlock exclusive drops, and purchases of files from a drop (music, video, photos and other downloads, including limited editions), are non-refundable. Once the content is made available to you to view, play or download, the transaction is complete. Digital content cannot be returned.

• Download window: files you buy stay available to download or play for 90 days (one year with Fan Pro). If you upgrade to Fan Pro, earlier purchases are extended to a year from the date you bought them; if Fan Pro ends, you keep at least 30 more days. Save your files to your device before the window closes. A closed download window is not a reason for a refund.
• Timed Access drops stay viewable on FanHubb to fans who unlocked them for 30 days from their unlock. They can’t be downloaded.
• If a creator removes a drop you bought, you get at least 30 days' notice by email to download your files.
• Sold out: if a limited edition sells out while your payment is being completed, you are refunded in full automatically.

• Cancellation: You may cancel at any time. You retain access until the end of the billing period. No partial refunds for unused time.
• Annual plans: Non-refundable after the first 7 days. Within 7 days you can ask for a full refund; our Help Center explains how.
• Founding member pricing: Cancellation permanently forfeits the founding member rate.
• Creators’ memberships: they renew automatically until you cancel; cancel any time under Memberships and you keep the perks until the end of what you paid for. A yearly membership can be refunded if you cancel within 48 hours of joining and haven’t used any perk: choose “Cancel and ask for a refund”, and FanHubb decides. Monthly memberships aren’t refunded.

A paid message pays for delivery to the creator, not for a reply. Creators can't decline or refund messages. They are expected to reply within 3 days (24 hours for Priority messages), and creators who often don't reply lose the ability to receive paid messages for a time.

• No reply: not refunded. Unanswered messages close after 30 days.
• Blocked by the creator: your waiting messages close and are not refunded.
• Reported messages: if FanHubb's moderators decide a message should be refunded (for example, it breaks our rules), we refund the message price.

When you request a custom, your card is held, not charged, until the creator accepts (within 24 hours, or 12 hours for Rush). If the creator declines or doesn't answer in time, or you cancel before they accept, the hold is released and you are not charged. If you don't answer a creator's offer within 12 hours, the request is cancelled and you are not charged.

• Running late: the creator can extend the delivery date once, by up to 48 hours, and makes it up to you with something extra, a courtesy refund (10% of what you paid, $1 to $10) or 10% off your next order with that creator (valid 90 days). If the creator doesn’t respond, FanHubb extends it with the courtesy refund.
• Never delivered: if it isn’t delivered by the extended date, you are refunded in full, including the FanHubb service fee. If you set a “Need it by” date and it passes without a delivery, you may cancel for a full refund instead of waiting.
• Something wrong with the delivery: report it within 72 hours of delivery. The creator has 48 hours to fix it. If it isn't resolved, FanHubb reviews it and decides whether you are refunded; that decision is final.
• After you tap “Looks good”, or 72 hours after delivery with no problem reported: the custom is complete and is not refundable.

Custom content is made for your personal use. A creator may decline any request.

When you book a creator’s time (a 1-on-1 call or a group session), you pay at checkout. FanHubb keeps the payment until 48 hours after the session ends.

• You cancel 24 hours or more before the start: full refund, including the FanHubb service fee.
• You cancel less than 24 hours before, or don’t join: no refund.
• The creator cancels: full refund, including the service fee, automatically.
• The creator moves it to a new time: keep the new time, or cancel any time before it starts for a full refund.
• Something went wrong (for example the creator didn’t join or the joining details didn’t work): report it in Bookings within 48 hours after the session. The creator isn’t paid while FanHubb reviews it, using the record of when your joining link was opened, and decides whether you are refunded; that decision is final.

FanHubb doesn’t host the call; it takes place on the creator’s chosen service.

Fans without Fan Pro pay a FanHubb service fee of 5% (at least $0.49) on each payment. It is shown in the total before you pay and is never refunded, even when the payment itself is refunded, except for a custom request that is never delivered, is cancelled after your “Need it by” date passes, or is refunded after FanHubb reviews it, and for a booking that is refunded under the Bookings rules above. Fan Pro members pay no service fee.

Sales tax and VAT: if sales tax or VAT was added to a purchase, the tax on whatever part is refunded comes back to you with it.

All charges and refunds are in US dollars. If your card uses another currency, your bank converts the amount and may charge a foreign transaction fee. Those fees, and differences caused by exchange rates between your payment and a refund, are set by your bank and are not refunded by FanHubb.

A few creators approved by FanHubb also let fans pay them with Cash App or Venmo. These payments are not processed by FanHubb: the money goes straight to the creator, so FanHubb can’t refund it and this policy’s refund rules don’t apply to it. FanHubb only gives you an order number and opens the item in your Library once the creator confirms they got paid. If something goes wrong, contact the creator, or Cash App or Venmo. Card, Apple Pay and Google Pay payments are protected as usual.

How to ask: use "Problem with this payment?" in your receipt email, or Payment Help. Tell us what's wrong; FanHubb decides within 72–96 hours. If you were charged twice, we check right away: a second line on your statement is often a temporary "pending" hold from a checkout that didn't finish, which your bank removes in 3–7 business days. If you don't recognize a charge marked FANHUBB*, look it up at What's this charge?. If a file won't open, the creator has 48 hours to fix it before FanHubb decides. If you didn't make a payment, we secure the account and review it right away.

We will consider refunds only in these limited circumstances. Refunds are issued only by FanHubb (creators can't issue them), may be full or partial depending on the problem, and cover the price you paid; the service fee is not refunded. You'll be notified when a refund is made, and it usually reaches your card in 5–10 business days.

• Duplicate charges: charged twice for the same transaction
• Files that don't work: a file you bought won't open or play, or isn't what the drop described, and the creator can't fix it
• Unauthorized transactions: account compromised, reported within 7 days
• Technical errors: platform error resulted in an incorrect charge
• Creator terminated: creator account terminated by FanHubb within 24 hours of your tip

Ask within 7 days of the payment using Payment Help or “Problem with this payment?” in your receipt. Our Help Center walks you through it.

If you dispute a FanHubb payment with your bank (a chargeback), your FanHubb account is suspended while the dispute is open: you can't sign in, and you lose access to everything you've bought, including downloads and unlocked content, until it is resolved. If the dispute is decided in FanHubb's favor, your account may be restored with restrictions, such as additional card verification and limits on purchases, as set out in the Terms of Service; we tell you exactly which apply to your account by email. If it is decided in your favor, the item you disputed is removed, your account stays suspended unless FanHubb reinstates it, and you may not be able to pay on FanHubb again. A second chargeback closes your account permanently. A similar hold may apply when your bank reports a payment to us as fraud. Chargebacks on valid transactions may lead to permanent suspension. We cooperate fully with financial institutions and provide records of the payment when asked.

Referral earnings are non-transferable and have no cash value until they reach the $20 minimum cashout threshold. Earnings forfeited due to account termination will not be paid out.

For refund requests or billing questions, contact us with your account email and transaction ID.

Contact Support and choose “Money”. We reply within 24 hours.